'Ladies and gentlemen' usage in Transport for London announcements


Mayor's Question Time


Thursday, 22 June 2017


Question 2017/2224

Main question

Sian Berry

Thank you for your response to my question 2016/4170. Constituents have noticed that staff and recorded announcements at some London Underground stations, including Tufnell Park, Canary Wharf and Kings Cross, are still using the greeting 'ladies and gentlemen'. When will all recorded announcements be changed, and has training and guidance now been given to all appropriate staff?


The Mayor

Transport for London (TfL) serves a vibrant, diverse and multicultural city, and provision of an inclusive transport service is at the heart of TfL's purpose. I am aware however, that some customers may not relate to or feel comfortable with the way that certain station announcements are made. I am keen that TfL addresses these concerns by speaking in a more neutral way when referring to gender.

TfL has made a commitment to transition from gender-specific phrases like 'ladies and gentlemen' which are currently used in announcements, to a gender-neutral alternative such as 'good morning/good afternoon everyone'.

TfL has briefed its staff on this, though from time to time, well-meaning staff may still use the term 'ladies and gentlemen'. If this happens frequently, TfL will issue reminders to staff, and it will do so at the stations you highlighted.

Revised phrasing will be applied to new pre-recorded announcements made across the network.