W3 Bus

Meeting:

Mayor's Question Time

Date:

Wednesday, 22 February 2012

Reference:

Question 2012/0622

Main question

Joanne McCartney

In your response to Question 3495/2011 it was revealed that the W3 Bus in my constituency was the most complained about route in London in the last quarter. Can you provide a breakdown by category of the nature of the complaints?


Answer

The Mayor

(Written answer provided on 13 April 2012.)

The table below shows the breakdown of complaints by category for route W3 for the reporting quarter from 18 September 2011 to 10 December 2011. The breakdown as a percentage is compared to the same types of complaints across the whole network.

TfL is aware that there have been a higher proportion of complaints under the Driver/Operator criteria, and is working actively with the bus operator to improve performance.

Categories of W3 complaints from 18 Sep 2011 to 10 Dec 2011)

 

Type

W3 Total

W3 %

Network %

Driver/Operator

89

62%

55%

Delayed   journey/Service

28

19%

21%

Policy

11

8%

6%

Accident

5

3%

6%

Other

11

8%

12%

TOTAL

144

100%

100%