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  • Provisions of Consultancy (Supplementary) [1]

    • Question by: Darren Johnson
    • Meeting date: 18 January 2006
    If you felt that you were surplus to requirements and that you did not have a useful role to play at TfL, might you consider terminating your consultancy sooner rather than later?

  • Provisions of Consultancy (Supplementary) [2]

    • Question by: Darren Johnson
    • Meeting date: 18 January 2006
    You obviously bring undoubted expertise in this consultancy role, but what might you be doing that Peter Hendy would be incapable of doing?

  • Extension to Victoria Underground Lines Southwards to Herne Hill (Supplementary) [3]

    • Question by: Darren Johnson
    • Meeting date: 06 April 2005
    On the West London Tram, will there be an additional large pot of money to tackle traffic reduction and rat-running, as we saw with Congestion Charging, not only an important measure but an important measure in terms of building public confidence before the scheme goes ahead?

  • Extension to Victoria Underground Lines Southwards to Herne Hill (Supplementary) [6]

    • Question by: Darren Johnson
    • Meeting date: 06 April 2005
    Has the budget been earmarked for that as part of the overall budget provisions?

  • Serious failures in enforcement of Congestion Charge (Supplementary) [3]

    • Question by: Elizabeth Howlett
    • Meeting date: 06 April 2005
    We were told first of all by the Mayor that this would prevent congestion, it would also improve air quality, but you do not care about that now and neither does the Mayor - it is only an income raiser.

  • Serious failures in enforcement of Congestion Charge (Supplementary) [4]

    • Question by: Elizabeth Howlett
    • Meeting date: 06 April 2005
    Mr Kiley, recently a constituent of mine had her car removed from her driveway in the middle of the night by bailiffs for non-payment of the Congestion Charge. Only through her own quick thinking, was she able to obtain a court injunction to stop the car being sold within two days. She then had to pay excessive fees, to both bailiff company and auctioneer, to recover her car. That her car was taken came as a surprise as, although TfL's bailiffs were able to locate her address to take the car, they were unable to send a penalty charge notice...

  • Use of Penalty Charge Notice fees as disincentives against appeal

    • Reference: 2005/0111-1
    • Question by: Elizabeth Howlett
    • Meeting date: 06 April 2005
    Mr Kiley, TfL charges £50 as a standard Penalty Charge Notice, which rises to £100 after 14 days. For appellants who dispute the PCN, there exists the risk that an unsuccessful appeal will incur a fine of £100 should the appeals process be delayed. Is this system of fines being used to disincentivise appeals, and does this represent the use of penalties by TfL as a primarily revenue raising device as opposed to an incentive to obey the law? Also, is it not unfair that customers who pay the Congestion Charge, but state their intention to appeal, are not recognised...

  • Guidance for Congestion Charge Adjudicator

    • Reference: 2005/0112-1
    • Question by: Elizabeth Howlett
    • Meeting date: 06 April 2005
    Mr Kiley, recently a constituent of mine paid his Congestion Charge via text message for the first time. He mistakenly entered the letters REG, denoting "registration", before entering his registration number. TfL therefore accepted payment for a car with a ten character number plate. When appealing the subsequent PCN, the adjudicator acknowledged that payment had been received for registration REG XXXX XXX but felt unable, despite my constituent's explanation, to recognise the honest mistake. What guidance exists to stop such an illogical approach being taken again, and is there some method of rectifying such spelling mistakes after payment of the...

  • Correspondence between Assembly Members and Transport for London

    • Reference: 2005/0113-1
    • Question by: Elizabeth Howlett
    • Meeting date: 06 April 2005
    Can the Commissioner explain how correspondence from an Assembly Member sent to the Congestion Charge Enforcement Office in Coventry was (a) not recorded (b) not responded to? What facility exists for processing correspondence in TfL's Coventry Congestion Charging Enforcement office that does not have a customer reference number? What assurances can the Commissioner give that correspondence to TfL from Assembly Members will be answered promptly?

  • Legal advice for TfL customers

    • Reference: 2005/0114-1
    • Question by: Elizabeth Howlett
    • Meeting date: 06 April 2005
    Can the Commissioner advise the Assembly what information is given to customer's who have their car impounded regarding their legal rights, specifically with regard to ensuring confiscated vehicles are not sold prior to independent adjudication?