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• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

Jennette Arnold OBE AM: Firstly, can I just add my congratulations to TfL staff and management for what I would call the transport revolution that has taken place across our city in the last 20 years? I say that based on the knowledge of the first transport goals and aims that were set out by the first Labour Mayor and having been able to be in a position in my constituency, with all the infrastructure development that my constituents have received, to see that 20-year strategy being delivered. Commissioner, that is the high point. I want now to raise some...

• Reference: 2020/0950
• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

Staff training in the area of ‘Support customers when things go wrong’ is taking place. Please detail who is receiving the training, what its key objectives are and how its effectiveness will be measured in future monitoring.

• Reference: 2020/0951
• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

In response to question 2020/0164 you stated that the current form is fit for purpose because it provides ‘noise and vibration’ as an option in a dropdown box. However, it still requires that complainants fill in journey details before their complaint can progress. Residents complaining about noise do not have dates and times of travel to fill in. Is this form deliberately difficult to navigate or is it simply not fit for purpose?

• Reference: 2020/0952
• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

During Quarter 2 of 2019/20 TfL only closed 63.5% of complaint cases. What work is being put in place to improve this figure?

• Reference: 2020/0953
• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

Constituents complain that when they contact TfL for help with issues, they receive responses that only partially answer their questions and do not fully deal with their concerns. Please explain how those working for outsourced companies are trained to respond to the individual issues raised by TfL customers.

• Reference: 2020/1447
• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

Jennette Arnold OBE AM (Chair): Over to the Mayor and the Commissioner. If you would just give us an update on Coronavirus specifically.

• Question by: Jennette Arnold OBE
• Meeting date: 15 November 2006

Thank you for what you said about land acquisition. I certainly welcome the settlement that has been made with KICC, as it is within my constituency, and it is right to see fair treatment to this organisation. The concerns I have are about the smaller communities, mainly the traveller communities. I know we are down the way with the resettlement of the Hackney traveller community, they were expressing concerns to me last week about members of other traveller communities within the five Borough Zone. I want you to reaffirm your commitment to ensuring that the traveller communities will get fair...

• Question by: Jennette Arnold OBE
• Meeting date: 13 September 2006

I've got three questions I would like to put to the Mayor. Can I just start off Mayor, by saying to you, in the words of one of my constituents, Roger Gillam, well done to you and TfL and all the staff. He talks about the fact that we in North East London are absolutely delighted that you have brought forward some of the planned work from phase two into phase one; that's excellent.

• Question by: Jennette Arnold OBE
• Meeting date: 13 September 2006

No, I am going on to that, if you do not mind. The issue that he (Mr Gillam) has highlighted to me just last night in a four page letter is, you talked about the £2.1 billion and of course the revenue stream associated with that for the payback, but does that cover the necessary work that is needed in terms of extending the platforms? We would be unhappy if we're just going to stay with the three line track that exists; We would still be pushing for the four line alignment. Can we be assured that this package will...

• Question by: Jennette Arnold OBE
• Meeting date: 13 September 2006

Can I just add to the statistics that you have got there, that I was at a conference two days ago, and what we learnt there, from the latest figures, was that tobacco companies need over 700 people a day ' this is young people, under 20 ' to start smoking, and that is why this is such a critical issue.