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  • Upgrade to cycle superhighways (2)

    • Reference: 2020/0945
    • Question by: Caroline Russell
    • Meeting date: 05 March 2020
    In an answer to my question 2019/12049 I was informed that Transport for London (TfL) would assess all existing cycle routes against their new Quality Criteria for Cycleways. Will you share the top-level findings of this review and over what timescale changes are envisaged?

  • TfL and Network Rail Cooperation on Norwood Junction Station

    • Reference: 2020/0946
    • Question by: Fiona Twycross
    • Meeting date: 05 March 2020
    How has TfL worked with Network Rail on the proposal to upgrade Norwood Junction Station and what benefits will this bring to Londoners?

  • Impact of the Night Tube on London’s Economy

    • Reference: 2020/0947
    • Question by: Fiona Twycross
    • Meeting date: 05 March 2020
    What impact has the Night Tube had on London’s economy over the past three- and a-year half years?

  • Staff training to Support Customers When Things Go Wrong

    • Reference: 2020/0950
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    Staff training in the area of ‘Support customers when things go wrong’ is taking place. Please detail who is receiving the training, what its key objectives are and how its effectiveness will be measured in future monitoring.

  • Complaints for TfL Train and Underground Noise Disturbance (2)

    • Reference: 2020/0951
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    In response to question 2020/0164 you stated that the current form is fit for purpose because it provides ‘noise and vibration’ as an option in a dropdown box. However, it still requires that complainants fill in journey details before their complaint can progress. Residents complaining about noise do not have dates and times of travel to fill in. Is this form deliberately difficult to navigate or is it simply not fit for purpose?

  • Closed Complaints Against TfL

    • Reference: 2020/0952
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    During Quarter 2 of 2019/20 TfL only closed 63.5% of complaint cases. What work is being put in place to improve this figure?

  • Outsourcing of TfL Customer Services

    • Reference: 2020/0953
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    Constituents complain that when they contact TfL for help with issues, they receive responses that only partially answer their questions and do not fully deal with their concerns. Please explain how those working for outsourced companies are trained to respond to the individual issues raised by TfL customers.

  • Mayor's Opening Statement

    • Reference: 2020/1447
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    Jennette Arnold OBE AM (Chair): Over to the Mayor and the Commissioner. If you would just give us an update on Coronavirus specifically.

  • London's transport policies

    • Reference: 2020/0948
    • Question by: Navin Shah
    • Meeting date: 05 March 2020
    Given the challenges of providing transport in London, are you pleased with what you have achieved and where would you like to go further?

  • Black Cabs

    • Reference: 2020/0929
    • Question by: David Kurten
    • Meeting date: 05 March 2020
    What are your plans for the future of the Black Cab trade?