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• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

Jennette Arnold OBE AM: Firstly, can I just add my congratulations to TfL staff and management for what I would call the transport revolution that has taken place across our city in the last 20 years? I say that based on the knowledge of the first transport goals and aims that were set out by the first Labour Mayor and having been able to be in a position in my constituency, with all the infrastructure development that my constituents have received, to see that 20-year strategy being delivered. Commissioner, that is the high point. I want now to raise some...

• Reference: 2020/0950
• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

Staff training in the area of ‘Support customers when things go wrong’ is taking place. Please detail who is receiving the training, what its key objectives are and how its effectiveness will be measured in future monitoring.

• Reference: 2020/0951
• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

In response to question 2020/0164 you stated that the current form is fit for purpose because it provides ‘noise and vibration’ as an option in a dropdown box. However, it still requires that complainants fill in journey details before their complaint can progress. Residents complaining about noise do not have dates and times of travel to fill in. Is this form deliberately difficult to navigate or is it simply not fit for purpose?

• Reference: 2020/0952
• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

During Quarter 2 of 2019/20 TfL only closed 63.5% of complaint cases. What work is being put in place to improve this figure?

• Reference: 2020/0953
• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

Constituents complain that when they contact TfL for help with issues, they receive responses that only partially answer their questions and do not fully deal with their concerns. Please explain how those working for outsourced companies are trained to respond to the individual issues raised by TfL customers.

• Reference: 2020/1447
• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

Jennette Arnold OBE AM (Chair): Over to the Mayor and the Commissioner. If you would just give us an update on Coronavirus specifically.

• Question by: Jennette Arnold OBE
• Meeting date: 25 April 2007

It is just a quick one. I understand that the delay at Hog Hill has been caused by you finding a particular wildlife there that needs to be preserved, and there has been six months delay to date. Can you guarantee us that it will not be a year's delay or 18 months' delay? Where are we with that?

• Question by: Jennette Arnold OBE
• Meeting date: 25 April 2007

So it has been sorted now and it will be finished by September? That is what you are saying?

• Question by: Jennette Arnold OBE
• Meeting date: 25 April 2007

So the newts will be rehoused?

• Question by: Jennette Arnold OBE
• Meeting date: 25 April 2007

I want to go back to jobs and I want to talk about the jobs that are your responsibility. Can you confirm for us the total amount of jobs projected? I was present at a recent presentation by your excellent Head of HR which really electrified the room, local communities, and put meat around the skeleton of the plans. I would like you to confirm with us here today the absolute numbers that you are expecting to employ. I also understand that you have employed - is it your first 500 or 5,000 people? I saw something printed this week...