With South West Trains' operating contract ending in July 2017, what work is TfL doing to maximise the chances of it taking control of South West London's commuter rail network?
Last week it was revealed that there were over 3,000 train journeys where Londoners could have claimed compensation because their train was late or cancelled. But only 15% of people who could claim actually did. Do you think that train operators and TfL should do more to promote the fact that commuters can receive compensation for late or cancelled journeys?
That is very welcome. Will you actually write that into the contracts, and has it already been written into those contracts that have already been let?
Again, will there be independent monitoring, as I mentioned earlier with the sustainability issues, of contracts, compliance, and such like to ensure that it does happen, and it is actually delivered?
Is there a declared date for that to happen, or is this going to be a gradual process? We have already heard that the position over the land acquisition is not completely clear and is in a process of negotiation.
Would you not agree that we have five layers of bureaucracy already in this structure chart that we have seen? That is before some of these organisations come into being. There is also a tremendous amount of confusion ' certainly in our minds ' as to what these various different bodies are going to do. It therefore suggests that it is going to be difficult, if not impossible, for this Assembly to properly scrutinise this work. The suggestion is very clear that the attempt is being made to obscure the whole thing, so that if and when anything goes wrong...