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• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

Jennette Arnold OBE AM: Firstly, can I just add my congratulations to TfL staff and management for what I would call the transport revolution that has taken place across our city in the last 20 years? I say that based on the knowledge of the first transport goals and aims that were set out by the first Labour Mayor and having been able to be in a position in my constituency, with all the infrastructure development that my constituents have received, to see that 20-year strategy being delivered. Commissioner, that is the high point. I want now to raise some...

• Reference: 2020/0950
• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

Staff training in the area of ‘Support customers when things go wrong’ is taking place. Please detail who is receiving the training, what its key objectives are and how its effectiveness will be measured in future monitoring.

• Reference: 2020/0951
• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

In response to question 2020/0164 you stated that the current form is fit for purpose because it provides ‘noise and vibration’ as an option in a dropdown box. However, it still requires that complainants fill in journey details before their complaint can progress. Residents complaining about noise do not have dates and times of travel to fill in. Is this form deliberately difficult to navigate or is it simply not fit for purpose?

• Reference: 2020/0952
• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

During Quarter 2 of 2019/20 TfL only closed 63.5% of complaint cases. What work is being put in place to improve this figure?

• Reference: 2020/0953
• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

Constituents complain that when they contact TfL for help with issues, they receive responses that only partially answer their questions and do not fully deal with their concerns. Please explain how those working for outsourced companies are trained to respond to the individual issues raised by TfL customers.

• Reference: 2020/1447
• Question by: Jennette Arnold OBE
• Meeting date: 05 March 2020

Jennette Arnold OBE AM (Chair): Over to the Mayor and the Commissioner. If you would just give us an update on Coronavirus specifically.

• Question by: Jennette Arnold OBE
• Meeting date: 08 September 2005

Sorry, it is not about percentages. It is just: are you saying that there is a commitment and that we will not see boards made up of white men in suits?

• Question by: Jennette Arnold OBE
• Meeting date: 08 September 2005

It is just a quick one following on from the issues John (Biggs) has raised. This is about representation and perception. The ethnic diversity of London was, quite rightly, acknowledged within the bid, and our presentation team and the inclusion of the athletes made the work to date, if you like, ethnically representative. It does, however, concern me that if you look at the people now lining up to sit in the seats of power ' the ODA, LOCOG, the Olympic Board ' all I expect to see is white men in suits. Are you as concerned as I that...

• Question by: Jennette Arnold OBE
• Meeting date: 08 September 2005

Thank you for that answer, Mayor, but I have three areas on which I would just like to pin you down. Can I just start with cultural education. I welcome that announcement that you have just made about the commitment following the Games for the maintenance of the Park, because it seems to me that we can judge whether an Olympics was successful in two ways: the gold medals and all their absolute wonder of the sport, and also we judge when we look back at where the Olympic Games were held, and what it is like there following the...

• Question by: Jennette Arnold OBE
• Meeting date: 08 September 2005

I am sure you will get a lot of support for that position. Can I just move on then to health? Currently, Londoners are less physically active than the average for England, and certainly, London's children and young people have a higher level of obesity than other regions in England. A health impact assessment study commissioned by the London Health Commission has demonstrated the potential for the longer-term health benefits of hosting the Olympic Games. Could you just tell us, briefly, how can you ensure that these are delivered? What about health? How can we get the legacy for a...