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• Reference: 2015/4359
• Question by: Richard Tracey
• Meeting date: 16 December 2015

With South West Trains' operating contract ending in July 2017, what work is TfL doing to maximise the chances of it taking control of South West London's commuter rail network?

• Reference: 2015/1961
• Question by: Richard Tracey
• Meeting date: 17 June 2015

Last week it was revealed that there were over 3,000 train journeys where Londoners could have claimed compensation because their train was late or cancelled. But only 15% of people who could claim actually did. Do you think that train operators and TfL should do more to promote the fact that commuters can receive compensation for late or cancelled journeys?

• Question by: Tony Arbour
• Meeting date: 16 January 2008

So you are telling the Assembly that, simply based on the information that you held in your records, on the assumption that all of your records were complete, you were able to come to a conclusion with regard to what Brenda Stern said, that as far as you were concerned there is no case to answer? Would not the obvious thing for you to have done have been to go to the source of the allegations? Is that not an elementary thing to do? Why did you limit your investigation just to the material which you say that you hold?

• Question by: Bob Blackman
• Meeting date: 16 January 2008

So are those the records that the LDA has of email traffic and other aspects?

• Question by: Tony Arbour
• Meeting date: 16 January 2008

So you are telling the Assembly that, simply based on the information that you held in your records, on the assumption that all of your records were complete, you were able to come to a conclusion with regard to what Brenda Stern said, that as far as you were concerned there is no case to answer? Would not the obvious thing for you to have done have been to go to the source of the allegations? Is that not an elementary thing to do? Why did you limit your investigation just to the material which you say that you hold?

• Question by: Sally Hamwee
• Meeting date: 16 January 2008

Further discussions on a broader basis will take place with a more limited number of organisations, is that correct?

• Question by: Sally Hamwee
• Meeting date: 16 January 2008

Not the rest of the 12 that were looked at?

• Question by: Mike Tuffrey
• Meeting date: 08 November 2006

Am I right in saying that the target for the percentage of time spent on community fire safety at station level has risen from 6 per cent to 8 per cent? Looking at the actual performance last year, over a third of our stations exceeded 10 per cent and one of them, Sutton, according to the figures, spent 25 per cent of their time on community fire safety. Is not 8 per cent really too low as a target, therefore, and should we not be getting the average a lot higher?

• Question by: Mike Tuffrey
• Meeting date: 08 November 2006

If some can achieve above 20 per cent, can we not encourage the others too?

• Question by: Angie Bray
• Meeting date: 08 November 2006

Thank you, Sir Ken. I think we would all like to congratulate those success stories that you have just highlighted. Obviously the picture we are getting is that it is a patchy performance across London. Would you agree with that?