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• Reference: 2022/3926
• Question by: Siân Berry
• Meeting date: 17 November 2022

Thank you for your answer to my question 2022/2589 in which you said: “A complaints procedure is overseen by iChoosr. Londoners can raise a complaint at any stage via the Solar Together website or a dedicated number.” However, despite searching both the Solar Together and iChoosr websites I can find no webpage or phone number dedicated to dealing with customer complaints. The only reference on the Solar Together website is under Terms and Conditions: “Complaints about the conclusion and/or execution of the contract between the Participant and the Installer can be reported in writing to iChoosr by the injured party...

• Reference: 2022/3927
• Question by: Siân Berry
• Meeting date: 17 November 2022

Thank you for your answer to my question 2022/2589 in which you said : “If a resolution cannot be reached, there is an escalation procedure through recognised consumer bodies REEC and HIES.” However, the REEC is actually the Renewable Energy Consumer Code ( www.recc.org.uk/ ) and Green Energy Together (GET-UK) is not listed as one of its members. Nor is GET-UK listed as a member of the HIES scheme. Could you therefore provide details of what consumer protection is actually available to Londoners who have contracted GET-UK to install solar panels and how to access it?

• Reference: 2022/3928
• Question by: Siân Berry
• Meeting date: 17 November 2022

I regularly continue to receive emails from Londoners desperate to have their solar panels installed, worried about losing their deposits and complaining about a lack of responsiveness by Green Energy Together (GET-UK). Could you tell me what you have done to: a) improve customer service by GET-UK, b) speed up the installation process by GET-UK, and c) ensure that GET-UK has contacted all complainants?

• Reference: 2022/2920
• Question by: Siân Berry
• Meeting date: 15 September 2022

In your background statement to the Final Draft Consolidated budget for 2022-23, you outline: “regeneration expenditure of £0.629 billion which includes… Environment programmes, such as Warmer Homes and drinking fountains.” Could you update me on plans for distributing these funds to support new drinking fountains and set out how councils, groups and individuals can apply for funding?

• Reference: 2022/2587
• Question by: Siân Berry
• Meeting date: 21 July 2022

Could you provide a breakdown of installed capacity of solar PV in megawatts (MW) that your Solar Together programmes have or will provide per year between 2016 and 2022?

• Reference: 2022/2589
• Question by: Siân Berry
• Meeting date: 21 July 2022

Constituents across London have complained to me about poor service by Green Energy Together (GET), which has a contract for your Solar Together scheme, citing a lack of response to phone calls and emails and lengthy waiting times for installations. Some constituents have even given up and gone with different contractors. Could you tell me: a) how many complaints your office has received about GET with a summary of issues raised, b) what due diligence your office carried out before awarding this company the contract, c) where Londoners can make complaints if they are not satisfied with the service by...

• Reference: 2022/2590
• Question by: Siân Berry
• Meeting date: 21 July 2022

Could you give me a breakdown by number of households who have reached each of the following stages of take-up, broken down by each phase of Solar Together: a) registering interest, b) personal recommendation, c) surveyor’s visit, d) package acceptance, and e) installation? Please provide this information in table format.

• Reference: 2022/1858
• Question by: Siân Berry
• Meeting date: 23 June 2022

Thank you for your answer to my question 2021/4055. Could you provide me with an update on your progress on: “developing further mechanisms to share data and insights with boroughs,” as set out in your reply?

• Reference: 2022/1016
• Question by: Siân Berry
• Meeting date: 24 March 2022

In your response to the City Hall Greens budget amendment proposing a Resident Empowerment Fund, you said: "Estate residents may choose to reject proposals through voting or abstention if they are not confident, for any reason, that the proposals they have been offered are right for them or their community.” This reads as though abstention from voting in a ballot amounts to rejection of the proposals. Could you confirm whether this is the case? If it is, will you update your estate regeneration guidance and Resident Ballot Requirement Funding Condition documentation to reflect this? 

• Reference: 2022/0512
• Question by: Siân Berry
• Meeting date: 24 February 2022

What plans do you have to use the 2021 Census data to assess how the London Legacy Development Corporation has supported the Olympic boroughs to meet the original convergence goals, including those to reduce overcrowding on homes?