- Reference: 2024/0800
- Question by: Nick Rogers
- Meeting date: 22 February 2024
One of my constituents, who has sought to navigate the Dial-a-Ride app for his 93-year old mother-in-law writes that the “app is nearly impossible to use as it has parts that do not work logically”. He adds that he “cannot set her home address and bookings disappear or are altered to different times.” Do you recognise that the app is not currently fit for purpose? If so, what are you doing to ensure it works reliably?