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  • Question and Answer Session: COVID-19 Recovery - The Next Steps for London (Supplementary) [9]

    • Question by: Jennette Arnold OBE
    • Meeting date: 04 March 2021
    Jennette Arnold OBE AM: The idea of Assembly Member Qureshi being at the pulse of London is so amazing. We are so thrilled to have him among us. My question is for Councillor Danny Thorpe. It is about the need for a robust safety net for possibly millions of Londoners who are desperate to avoid being trapped in poverty and can see little support coming their way to relieve their hardship. You spoke earlier about a new generation in poverty, and I wondered if you could give us a couple of examples of how the missions of the Recovery Board...

  • London and Covid-19 Restrictions (Supplementary) [11]

    • Question by: Jennette Arnold OBE
    • Meeting date: 12 January 2021
    Léonie Cooper AM (on behalf of Jennette Arnold OBE AM): Thank you very much, Chair. It is quite ironic because Assembly Member Arnold’s question is about digital access, which she clearly does not have this morning at all. I wondered if I could ask John Barradell and possibly Fiona Twycross as well, between you, what the Mayor and local authorities can do to support digital access for Londoners, which has become so important during the pandemic for everybody, from young to old. Can I start with you, John, maybe?

  • London Recovery Board and London Transition Board (Supplementary) [12]

    • Question by: Jennette Arnold OBE
    • Meeting date: 02 July 2020
    Jennette Arnold OBE AM: Good morning, all. Thank you, Chair. Can I add my thanks and gratitude to Mr Barradell, Deputy Mayor Twycross and all members of the team for the work they are doing. I share my colleague Assembly Member Duvall’s confidence in you, John. If we needed somebody in your seat, it is good that we have you. Seriously, what can we say. We can all agree that COVID has shattered any illusions that we live in a fair city. The focus of my questions today are about protecting vulnerable Londoners, especially the impact of COVID-19 upon young...

  • London's transport policies (Supplementary) [4]

    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    Jennette Arnold OBE AM: Firstly, can I just add my congratulations to TfL staff and management for what I would call the transport revolution that has taken place across our city in the last 20 years? I say that based on the knowledge of the first transport goals and aims that were set out by the first Labour Mayor and having been able to be in a position in my constituency, with all the infrastructure development that my constituents have received, to see that 20-year strategy being delivered. Commissioner, that is the high point. I want now to raise some...

  • TfL and Network Rail Cooperation on Norwood Junction Station

    • Reference: 2020/0946
    • Question by: Fiona Twycross
    • Meeting date: 05 March 2020
    How has TfL worked with Network Rail on the proposal to upgrade Norwood Junction Station and what benefits will this bring to Londoners?

  • Impact of the Night Tube on London’s Economy

    • Reference: 2020/0947
    • Question by: Fiona Twycross
    • Meeting date: 05 March 2020
    What impact has the Night Tube had on London’s economy over the past three- and a-year half years?

  • Staff training to Support Customers When Things Go Wrong

    • Reference: 2020/0950
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    Staff training in the area of ‘Support customers when things go wrong’ is taking place. Please detail who is receiving the training, what its key objectives are and how its effectiveness will be measured in future monitoring.

  • Complaints for TfL Train and Underground Noise Disturbance (2)

    • Reference: 2020/0951
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    In response to question 2020/0164 you stated that the current form is fit for purpose because it provides ‘noise and vibration’ as an option in a dropdown box. However, it still requires that complainants fill in journey details before their complaint can progress. Residents complaining about noise do not have dates and times of travel to fill in. Is this form deliberately difficult to navigate or is it simply not fit for purpose?

  • Closed Complaints Against TfL

    • Reference: 2020/0952
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    During Quarter 2 of 2019/20 TfL only closed 63.5% of complaint cases. What work is being put in place to improve this figure?

  • Outsourcing of TfL Customer Services

    • Reference: 2020/0953
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    Constituents complain that when they contact TfL for help with issues, they receive responses that only partially answer their questions and do not fully deal with their concerns. Please explain how those working for outsourced companies are trained to respond to the individual issues raised by TfL customers.