- Reference: 2006/2315
- Question by: Roger Evans
- Meeting date: 18 November 2006
Why, when reimbursing an individual who has had their registered Oystercard stolen, do you provide a new card, followed separately by a cheque with the amount that was on the card at the time of the theft? Surely it would be more convenient for all concerned to provide a new card charged with the appropriate amount? Would you not agree that this approach is immensely inconvenient, and gives people the opportunity to take the money that had been put in the system, out of it?