- Reference: 2011/3898
- Question by: Joanne McCartney
- Meeting date: 14 December 2011
What improvements are being made by TfL to simplify the system to arrange travel for children over 10 years old? The current system of applying for Zip cards between 4weeks and 3 months before travelling to London is entirely impractical. TfL's website does not offer helpful advice, and a constituent helping to arrange an overseas party of students told me that he received different advice on the two occasions he called TfL, which suggests that even Customer Services find the current system unclear! Next year is likely to see even more groups of students travelling to London. When will the...