Search questions

• Reference: 2019/20764
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

TfL have confirmed that if you travelled on the Gospel Oak to Barking line between 31 August and 1 October 2019, you are eligible for a refund - it will be issued for every full or part journey made on the route. For contactless tickets, can you confirm how many a) journeys and b) contactless cards were refunded? Please outline the total value of the refund.

• Reference: 2019/20765
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

For contactless tickets, can you confirm how many people applied for a refund, having not received one automatically? Of those, how many people subsequently received a refund?

• Reference: 2019/20766
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

For contactless tickets, can you confirm how many people received their refund a) up to 2 weeks after their journey and b) over 2 weeks after their journey?

• Reference: 2019/20767
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

For Oyster (pay as you go, 7 Day Travelcard or Monthly Travelcard) tickets, can you confirm how many a) journeys and b) oyster (pay as you go, 7 Day Travelcard or Monthly Travelcard) cards were refunded? Please outline the total value of the refund and break down by ticket type (pay as you go, 7 Day Travelcard or Monthly Travelcard).

• Reference: 2019/20768
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

For Oyster (pay as you go, 7 Day Travelcard or Monthly Travelcard) tickets, can you confirm how many people applied for a refund, having not received one automatically? Of those, how many people subsequently received a refund?

• Reference: 2019/20769
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

For Oyster (pay as you go, 7 Day Travelcard or Monthly Travelcard) tickets, can you confirm how many people received their refund a) up to 2 weeks after their journey and b) over 2 weeks after their journey?

• Reference: 2019/20770
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

For Oyster (Travelcard valid for longer than one month) tickets, can you confirm how many a) journeys and b) oyster cards TfL believe were eligible for a refund?

• Reference: 2019/20771
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

TfL have said that to get a refund for an Oyster (Travelcard valid for longer than one month) card, you need to have the card registered to your online account by 29 th October 2019. Of those Oyster (Travelcard valid for longer than one month) cards that were due a refund how many of them were a) registered to an online account and received a refund or b) not registered to an online account and did not receive a refund? Please outline the total value of the refund that was paid or not paid in both cases.

• Reference: 2019/20772
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

For Oyster (Travelcard valid for longer than one month) tickets, can you confirm how many people received their refund a) by 30 th November 2019 and b) after 30 th November 2019?

• Reference: 2019/20773
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

For paper tickets, can you confirm how many tickets TfL believe were eligible for a refund?