For people who get frustrated waiting because there is a problem on the District Line; that is going to be a much longer wait than we thought now then?
For example, you were fiercely critical of Metronet's shareholders: WS Atkins, Bombardier and Balfour Beatty. Are you going to let any contracts to these companies?
What are you doing though to improve relationships with the staff and to introduce more constructive engagement? Are there lessons you can learn from Tube Lines who seem to have far less difficulty?