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• Question by: Samantha Heath
• Meeting date: 11 June 2003

Moving on from that, it is the perception and how that relates to your indicators. You have already indicated there is a little bit of a discrepancy there. For example, the public is not very comfortable in terms of the perceived safety of Underground stations. If you look at the statistics, it does not look so bad. Where are you with that? How do you think we can make the perception of safety on the Underground work?

• Question by: Samantha Heath
• Meeting date: 11 June 2003

Could I turn attention to the protection masters, a group of workers who do not work for LUL particularly but are subcontracted in a most peculiar way. They have no option but to work for one organisation, yet they do not know whether they will be working on any given day. Their terms and conditions seem pretty appalling, but the only thing they can do is work indirectly for you. Have you made it your business to check out the terms and conditions of subcontractors? How are you going to ensure that we have decent terms and conditions for all...