- Reference: 2016/2651
- Question by: Florence Eshalomi MP
- Meeting date: 20 July 2016
The new advertising policy says, "To ensure we are able to hear the views of our customers, we aim to provide a clear and transparent complaints procedure to ensure that consumers can voice their concerns if they believe advertising does not meet the standards they believe appropriate." Can you outline the complaints procedure and explain how complaints will be referred to the Advertising Steering Group?