- Reference: 2008/0400
- Question by: Geoff Pope
- Meeting date: 20 February 2008
Reports have been received that the centralised and computerised Dial-A-Ride service no longer provides a dependable service to older people in South East London, with regular bookings taking up to 12 weeks to arrange, drivers going to the wrong address, vulnerable passengers left stranded at shopping centres, and time not being allowed for passengers with mobility problems. What will you do to address these problems?