- Reference: 2023/3038
- Question by: Joanne McCartney
- Meeting date: 20 July 2023
When residents complain to TfL, they are given an automated reference number in relation to their complaint. However, this acknowledgement and subsequent emails from TfL only cite the reference number and do not contain any information about the nature of the complaint, date of complaint or subject of the complaint. Residents who log more than one complaint are often at a loss as to which complaint a particular reference number belongs to. Could TfL please look into improving this system?