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• Question by: Elizabeth Howlett
• Meeting date: 06 April 2005

We were told first of all by the Mayor that this would prevent congestion, it would also improve air quality, but you do not care about that now and neither does the Mayor - it is only an income raiser.

• Question by: Elizabeth Howlett
• Meeting date: 06 April 2005

Mr Kiley, recently a constituent of mine had her car removed from her driveway in the middle of the night by bailiffs for non-payment of the Congestion Charge. Only through her own quick thinking, was she able to obtain a court injunction to stop the car being sold within two days. She then had to pay excessive fees, to both bailiff company and auctioneer, to recover her car. That her car was taken came as a surprise as, although TfL's bailiffs were able to locate her address to take the car, they were unable to send a penalty charge notice...

• Reference: 2005/0111-1
• Question by: Elizabeth Howlett
• Meeting date: 06 April 2005

Mr Kiley, TfL charges £50 as a standard Penalty Charge Notice, which rises to £100 after 14 days. For appellants who dispute the PCN, there exists the risk that an unsuccessful appeal will incur a fine of £100 should the appeals process be delayed. Is this system of fines being used to disincentivise appeals, and does this represent the use of penalties by TfL as a primarily revenue raising device as opposed to an incentive to obey the law? Also, is it not unfair that customers who pay the Congestion Charge, but state their intention to appeal, are not recognised...

• Reference: 2005/0112-1
• Question by: Elizabeth Howlett
• Meeting date: 06 April 2005

Mr Kiley, recently a constituent of mine paid his Congestion Charge via text message for the first time. He mistakenly entered the letters REG, denoting "registration", before entering his registration number. TfL therefore accepted payment for a car with a ten character number plate. When appealing the subsequent PCN, the adjudicator acknowledged that payment had been received for registration REG XXXX XXX but felt unable, despite my constituent's explanation, to recognise the honest mistake. What guidance exists to stop such an illogical approach being taken again, and is there some method of rectifying such spelling mistakes after payment of the...

• Reference: 2005/0113-1
• Question by: Elizabeth Howlett
• Meeting date: 06 April 2005

Can the Commissioner explain how correspondence from an Assembly Member sent to the Congestion Charge Enforcement Office in Coventry was (a) not recorded (b) not responded to? What facility exists for processing correspondence in TfL's Coventry Congestion Charging Enforcement office that does not have a customer reference number? What assurances can the Commissioner give that correspondence to TfL from Assembly Members will be answered promptly?

• Reference: 2005/0114-1
• Question by: Elizabeth Howlett
• Meeting date: 06 April 2005

Can the Commissioner advise the Assembly what information is given to customer's who have their car impounded regarding their legal rights, specifically with regard to ensuring confiscated vehicles are not sold prior to independent adjudication?

• Reference: 2005/0115-1
• Question by: Elizabeth Howlett
• Meeting date: 06 April 2005

Mr Kiley, recently a constituent of mine had her car removed from her driveway in the middle of the night by bailiffs for non-payment of the Congestion Charge. Only through her own quick thinking, was she able to obtain a court injunction to stop the car being sold within two days. She then had to pay excessive fees, to both bailiff company and auctioneer, to recover her car. That her car was taken came as a surprise as, though TfL's bailiffs were able to locate her address to take the car, they were unable to send a Penalty Charge Notice...

• Reference: 2005/0077-1
• Question by: Graham Tope
• Meeting date: 06 April 2005

On 23 March 2004 you launched Transport for London's bid for a London Regional Rail Authority. Can you give us a progress report on how you have moved this agenda forward?

• Reference: 2005/0078-1
• Question by: Graham Tope
• Meeting date: 06 April 2005

Central Government appear to be refusing to fund the fitting out of the 'Thameslink Box' to the west of St Pancras Station with station platforms so that Thameslink passengers can alight conveniently for onward transfer to King's Cross, Eurostar and the new domestic services on CTRL. What pressure can you bring to bear to persuade the Government that this is short-sighted and a false economy - inflicting a long walk on passengers (often with heavy luggage) across main roads to reach the old Thameslink station in Pentonville Road?

• Reference: 2005/0080-1
• Question by: Graham Tope
• Meeting date: 06 April 2005

To what extent are buses moving more quickly around the capital as a result of Oystercard? Please illustrate with time comparisons of pre and post Oystercard.