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• Reference: 2006/0001-1
• Question by: Sally Hamwee
• Meeting date: 18 January 2006

Please explain the reasons for your leaving TfL at an earlier date than anticipated by your engagement. Sally Hamwee (Chair): Thank you very much for all of that. We will follow the order, which is on the order paper. The first question is to ask about your reasons for leaving. I think Geoff Pope for the Liberal Democrats is going to kick off. Geoff Pope (AM): Good morning, Mr Kiley. May I start by, on behalf of the Liberal Democrats on the London Assembly, congratulating you on your leadership over the last five years to set a clear direction for...

• Reference: 2006/0002-1
• Question by: Sally Hamwee
• Meeting date: 18 January 2006

What are the financial and other terms of the termination of your engagement to which TfL have agreed? The Mayor has informed the Assembly that you will be paid salary and bonuses up to 31 January 2006 and a final (additional) payment of £745,000. As the contractual benefits to which you have been entitled will presumably apply to that date, please list them (excluding the house you occupy, dealt with at Question 4).

• Reference: 2006/0003-1
• Question by: Sally Hamwee
• Meeting date: 18 January 2006

The Mayor has announced that you are to be engaged as consultant to him, as Chair of TfL, and to his advisers, and will be available to the new Commissioner and senior TfL staff for 90 days in each of 2006 and 2007 and 50 days in the period 1 January to 30 June 2008; and that your consultancy remuneration has been agreed at an average daily rate of £3,200. Please confirm the principal provisions of the consultancy and explain whether the remuneration is £3,200 per day actually worked, together with the other financial terms and benefits (excluding those dealt...

• Reference: 2006/0004-1
• Question by: Sally Hamwee
• Meeting date: 18 January 2006

Have you had or are you aware of a recent valuation of the capital value and/or the rental value of the house which you occupy? Please confirm what work has been undertaken to the house since your appointment, and what benefits connected with the house you have been entitled to and have received, and what benefits you will be entitled to through your consultancy.

• Question by: Elizabeth Howlett
• Meeting date: 06 April 2005

We were told first of all by the Mayor that this would prevent congestion, it would also improve air quality, but you do not care about that now and neither does the Mayor - it is only an income raiser.

• Question by: Elizabeth Howlett
• Meeting date: 06 April 2005

Mr Kiley, recently a constituent of mine had her car removed from her driveway in the middle of the night by bailiffs for non-payment of the Congestion Charge. Only through her own quick thinking, was she able to obtain a court injunction to stop the car being sold within two days. She then had to pay excessive fees, to both bailiff company and auctioneer, to recover her car. That her car was taken came as a surprise as, although TfL's bailiffs were able to locate her address to take the car, they were unable to send a penalty charge notice...

• Reference: 2005/0111-1
• Question by: Elizabeth Howlett
• Meeting date: 06 April 2005

Mr Kiley, TfL charges £50 as a standard Penalty Charge Notice, which rises to £100 after 14 days. For appellants who dispute the PCN, there exists the risk that an unsuccessful appeal will incur a fine of £100 should the appeals process be delayed. Is this system of fines being used to disincentivise appeals, and does this represent the use of penalties by TfL as a primarily revenue raising device as opposed to an incentive to obey the law? Also, is it not unfair that customers who pay the Congestion Charge, but state their intention to appeal, are not recognised...

• Reference: 2005/0112-1
• Question by: Elizabeth Howlett
• Meeting date: 06 April 2005

Mr Kiley, recently a constituent of mine paid his Congestion Charge via text message for the first time. He mistakenly entered the letters REG, denoting "registration", before entering his registration number. TfL therefore accepted payment for a car with a ten character number plate. When appealing the subsequent PCN, the adjudicator acknowledged that payment had been received for registration REG XXXX XXX but felt unable, despite my constituent's explanation, to recognise the honest mistake. What guidance exists to stop such an illogical approach being taken again, and is there some method of rectifying such spelling mistakes after payment of the...

• Reference: 2005/0113-1
• Question by: Elizabeth Howlett
• Meeting date: 06 April 2005

Can the Commissioner explain how correspondence from an Assembly Member sent to the Congestion Charge Enforcement Office in Coventry was (a) not recorded (b) not responded to? What facility exists for processing correspondence in TfL's Coventry Congestion Charging Enforcement office that does not have a customer reference number? What assurances can the Commissioner give that correspondence to TfL from Assembly Members will be answered promptly?

• Reference: 2005/0114-1
• Question by: Elizabeth Howlett
• Meeting date: 06 April 2005

Can the Commissioner advise the Assembly what information is given to customer's who have their car impounded regarding their legal rights, specifically with regard to ensuring confiscated vehicles are not sold prior to independent adjudication?