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• Reference: 2015/4359
• Question by: Richard Tracey
• Meeting date: 16 December 2015

With South West Trains' operating contract ending in July 2017, what work is TfL doing to maximise the chances of it taking control of South West London's commuter rail network?

• Question by: Richard Tracey
• Meeting date: 02 December 2015

Richard Tracey AM: First of all, Commissioner, you have dealt to some extent with this question of ward-level response, but can I ask you a straight question? Is it actually practical to talk about ward-level calculations? Is that really a practical point in the nature of firefighting or do you have to look over a wider area than simply a ward of - whatever it is - 10,000 people?

• Reference: 2015/1961
• Question by: Richard Tracey
• Meeting date: 17 June 2015

Last week it was revealed that there were over 3,000 train journeys where Londoners could have claimed compensation because their train was late or cancelled. But only 15% of people who could claim actually did. Do you think that train operators and TfL should do more to promote the fact that commuters can receive compensation for late or cancelled journeys?