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• Question by: Tony Devenish
• Meeting date: 11 November 2021

Tony Devenish AM: In my five years on the Assembly, of all the Mayoral bodies it comes up time and time again that LLDC in terms of community engagement is not terribly responsive. “Opaque” is another word I have been asked to use, “tick box consultation”. I wanted to read back to you a letter that one of your team had written to a community group only very recently where you had to hold your hands up because you had not uploaded an awful lot of documents related to the application on the online planning register. You did not apologise...

• Question by: Tony Devenish
• Meeting date: 05 March 2020

Tony Devenish AM: Mr Mayor, going back to Assembly Member Arnold’s question about tin-eared anti-customer service culture, in many ways the best question I have heard in the entire four years from this Assembly, I have a suggestion for you. Will you consider involving the retiring Deputy Chair and Chair of the Assembly in the recruitment of Mr Brown’s successor? We have to sort out customer services. It is a shocking set of customer services. TfL does many things well, but customer service is not one of them.

• Question by: Tony Devenish
• Meeting date: 05 March 2020

Jennette Arnold OBE AM (Chair): I would not normally take a follow‑up question from the Member who has put that question because this is not Mayor’s update but because of the publicity and the concerns that I know of and a number of Members have raised about Hammersmith Bridge, can I ask Assembly Member Devenish if he has anything briefly to say in response to the Mayor? Tony Devenish AM: Good morning, Mr Mayor. As you know, it has been shut for 11 months, Hammersmith Bridge. We still do not have a direct plan of when we are going to...

• Question by: Tony Devenish
• Meeting date: 06 September 2018

Tony Devenish AM: Could I ask Lyn, as a regeneration professional what really struck you first when you took over the job and got into the detail this spring?