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• Reference: 2015/4359
• Question by: Richard Tracey
• Meeting date: 16 December 2015

With South West Trains' operating contract ending in July 2017, what work is TfL doing to maximise the chances of it taking control of South West London's commuter rail network?

• Reference: 2015/1961
• Question by: Richard Tracey
• Meeting date: 17 June 2015

Last week it was revealed that there were over 3,000 train journeys where Londoners could have claimed compensation because their train was late or cancelled. But only 15% of people who could claim actually did. Do you think that train operators and TfL should do more to promote the fact that commuters can receive compensation for late or cancelled journeys?

• Question by: Tony Arbour
• Meeting date: 16 January 2008

So you are telling the Assembly that, simply based on the information that you held in your records, on the assumption that all of your records were complete, you were able to come to a conclusion with regard to what Brenda Stern said, that as far as you were concerned there is no case to answer? Would not the obvious thing for you to have done have been to go to the source of the allegations? Is that not an elementary thing to do? Why did you limit your investigation just to the material which you say that you hold?

• Question by: Bob Blackman
• Meeting date: 16 January 2008

So are those the records that the LDA has of email traffic and other aspects?

• Question by: Tony Arbour
• Meeting date: 16 January 2008

So you are telling the Assembly that, simply based on the information that you held in your records, on the assumption that all of your records were complete, you were able to come to a conclusion with regard to what Brenda Stern said, that as far as you were concerned there is no case to answer? Would not the obvious thing for you to have done have been to go to the source of the allegations? Is that not an elementary thing to do? Why did you limit your investigation just to the material which you say that you hold?

• Question by: Sally Hamwee
• Meeting date: 16 January 2008

Further discussions on a broader basis will take place with a more limited number of organisations, is that correct?

• Question by: Sally Hamwee
• Meeting date: 16 January 2008

Not the rest of the 12 that were looked at?

• Question by: Angie Bray
• Meeting date: 08 November 2006

I appreciate one size does not fit all and I totally agree with that. Would it be fair to say that the way to go forward would be where there is an excellent product, that you would like to use best practice principles in order to extend those practices across the capital?

• Question by: Angie Bray
• Meeting date: 08 November 2006

You will obviously keep us updated as you make your progress round?

• Question by: Mike Tuffrey
• Meeting date: 08 November 2006

Indeed. That is showing up in the home safety checks which I think have risen from around 9,000 a couple of years ago to approximately 20,000 in the year that has just ended and the target for the current year is approximately 30,000. Even if you add all that up, that is 40,000-50,000 home safety checks. One or two per cent of Londoners have had a home safety check. Should we not be looking for a real huge step forward in this area?