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  • London's transport policies (Supplementary) [4]

    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    Jennette Arnold OBE AM: Firstly, can I just add my congratulations to TfL staff and management for what I would call the transport revolution that has taken place across our city in the last 20 years? I say that based on the knowledge of the first transport goals and aims that were set out by the first Labour Mayor and having been able to be in a position in my constituency, with all the infrastructure development that my constituents have received, to see that 20-year strategy being delivered. Commissioner, that is the high point. I want now to raise some...

  • Staff training to Support Customers When Things Go Wrong

    • Reference: 2020/0950
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    Staff training in the area of ‘Support customers when things go wrong’ is taking place. Please detail who is receiving the training, what its key objectives are and how its effectiveness will be measured in future monitoring.

  • Complaints for TfL Train and Underground Noise Disturbance (2)

    • Reference: 2020/0951
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    In response to question 2020/0164 you stated that the current form is fit for purpose because it provides ‘noise and vibration’ as an option in a dropdown box. However, it still requires that complainants fill in journey details before their complaint can progress. Residents complaining about noise do not have dates and times of travel to fill in. Is this form deliberately difficult to navigate or is it simply not fit for purpose?

  • Closed Complaints Against TfL

    • Reference: 2020/0952
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    During Quarter 2 of 2019/20 TfL only closed 63.5% of complaint cases. What work is being put in place to improve this figure?

  • Outsourcing of TfL Customer Services

    • Reference: 2020/0953
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    Constituents complain that when they contact TfL for help with issues, they receive responses that only partially answer their questions and do not fully deal with their concerns. Please explain how those working for outsourced companies are trained to respond to the individual issues raised by TfL customers.

  • Mayor's Opening Statement

    • Reference: 2020/1447
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 March 2020
    Jennette Arnold OBE AM (Chair): Over to the Mayor and the Commissioner. If you would just give us an update on Coronavirus specifically.

  • Concern (Supplementary) [26]

    • Question by: Jennette Arnold OBE
    • Meeting date: 20 June 2012
    Thank you; that is one down. Now, can I just say to you that the recent YouGov survey commissioned by End Violence Against Women Campaign showed that almost a third of respondents, women aged 18-24, have experienced unwanted sexual attention on London's public transport. So, is it not time for TfL to commit to a zero tolerance sexual harassment awareness campaign, similar to the one run in New York; I do not know if the Mayor saw the campaign ads while he was visiting there recently, but those ads are quite clear. They say, 'Sexual harassment is not acceptable, will...

  • Concern (Supplementary) [34]

    • Question by: Jennette Arnold OBE
    • Meeting date: 20 June 2012
    Yes, thank you, Chair. My questions of concern are about sexual harassment on London transport and they are to the Commissioner. Peter, I am just looking for four yeses here, so I hope we can agree. Can I just start by saying, I know that you will agree with me, that sexual harassment on London's transport system has been a matter of concern. I say that because I have been working with your officers on this matter since 2009. Can you confirm that TfL remains committed to a zero tolerance approach and that TfL has a duty to ensure that...

  • Bow Roundabout - transparency (Supplementary) [3]

    • Question by: Jennette Arnold OBE
    • Meeting date: 20 June 2012
    Assembly Member Jones, no. Sorry, Mr Mayor. You gave a detailed answer to the first question, which was great. You have had now enough time on this, so I want to move on. I just want to find the Standing Order that gives us the gap for the Commissioner who seemed to want to make a statement to come in. There is no Standing Order except that apparently I can make a ruling, so can I just ask the Commissioner if he just wanted to make a statement? He was giving an indication that he wanted to make a statement...

  • Stoke Newington Gyratory II

    • Reference: 2007/0187-1
    • Question by: Jennette Arnold OBE
    • Meeting date: 05 December 2007
    Do you agree with a recent report in the Evening Standard that placed the Stoke Newington Gyratory amongst the top 12 most dangerous Gyratories?