- Reference: 2007/0254-1
- Question by: Roger Evans
- Meeting date: 05 December 2007
The Oyster system and the Oyster online system are not properly integrated as they have different passwords, and it is not possible to check your journey history online if you have topped up your card at a station. When customers request information by email, they are told that it can take up to 5 days, which means it is actually quicker to get it by post. Does the Commissioner believe that this system is cheap, efficient or environmentally friendly?