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• Question by: Tony Devenish
• Meeting date: 05 March 2020

Tony Devenish AM: Mr Mayor, going back to Assembly Member Arnold’s question about tin-eared anti-customer service culture, in many ways the best question I have heard in the entire four years from this Assembly, I have a suggestion for you. Will you consider involving the retiring Deputy Chair and Chair of the Assembly in the recruitment of Mr Brown’s successor? We have to sort out customer services. It is a shocking set of customer services. TfL does many things well, but customer service is not one of them.

• Question by: Tom Copley
• Meeting date: 05 March 2020

Tom Copley AM: Mr Mayor, you have made a very welcome pledge on London becoming a carbon-neutral city by 2030. Of course TfL will need to contribute to that and so I wonder if you could tell me what TfL is doing to make the most of opportunities to generate renewable energy.

• Question by: Tony Devenish
• Meeting date: 05 March 2020

Jennette Arnold OBE AM (Chair): I would not normally take a follow‑up question from the Member who has put that question because this is not Mayor’s update but because of the publicity and the concerns that I know of and a number of Members have raised about Hammersmith Bridge, can I ask Assembly Member Devenish if he has anything briefly to say in response to the Mayor? Tony Devenish AM: Good morning, Mr Mayor. As you know, it has been shut for 11 months, Hammersmith Bridge. We still do not have a direct plan of when we are going to...