- Reference: 2020/4274
- Question by: Caroline Pidgeon
- Meeting date: 17 December 2020
According to a recent report by the BBC, in January 2019 80% of calls to the Met’s Crime Management Service (CMS) were answered, but by September 2020 this figure had dropped to 49%. Please outline steps the Met is taking to urgently improve this worrying rate of answered calls and what is the cause of this?