Mayor of London logo London Assembly logo
Home

Search questions

  • Transport for London Complaints System (1)

    • Reference: 2023/4458
    • Question by: Marina Ahmad
    • Meeting date: 21 December 2023
    My constituents are making complaints about TfL services using TfL’s online page but are then being told that these complaints are not being logged by the system. What audit has been made of the system and how effectively it works?

  • Transport for London Complaints System (2)

    • Reference: 2023/4459
    • Question by: Marina Ahmad
    • Meeting date: 21 December 2023
    How will customers whose cases have not been logged correctly by the system know that this is the case?

  • Transport for London Complaints System (3)

    • Reference: 2023/4460
    • Question by: Marina Ahmad
    • Meeting date: 21 December 2023
    What advice would you give to Londoners using TfL’s online webform to make a complaint if TfL do not follow up on their complaint in a reasonable period of time?

  • Elizabeth Line to Heathrow (1)

    • Reference: 2023/4464
    • Question by: Marina Ahmad
    • Meeting date: 21 December 2023
    A constituent has written to me concerned that the price of Elizabeth line trains to Heathrow is not advertised clearly enough, resulting in them being charged £6 more than they expected. Where does TfL provide clearly the price for this journey so that TfL users are aware before they travel?

  • Elizabeth Line to Heathrow (2)

    • Reference: 2023/4465
    • Question by: Marina Ahmad
    • Meeting date: 21 December 2023
    The different price for Elizabeth line trains to Heathrow is not clearly stated in the online timetable. Could TfL update the timetable to include this important information?

  • Elizabeth Line to Heathrow (3)

    • Reference: 2023/4466
    • Question by: Marina Ahmad
    • Meeting date: 21 December 2023
    Which other places on the TfL apps or website have information about travelling to Heathrow on the Elizabeth line and do they clearly state the different price for the journey?

  • Half-price travel for care leavers

    • Reference: 2023/4467
    • Question by: Elly Baker
    • Meeting date: 21 December 2023
    Following MQ 2023/2948, can you confirm how many care leavers have been identified in each London borough?

  • Cycle Hangars

    • Reference: 2023/4468
    • Question by: Elly Baker
    • Meeting date: 21 December 2023
    Following MQ 2021/1609 can you provide an update on when you expect to deliver 5,000 cycle hangars, providing 30,000 cycle parking spaces across London? Please confirm the total cost of this commitment and how many hangars/parking spaces were provided in 2021/22 and 2022/23 and how many you plan to provide in 2023/24 and 2024/25?

  • TfL Business Plan

    • Reference: 2023/4469
    • Question by: Elly Baker
    • Meeting date: 21 December 2023
    How will your latest TfL Business Plan improve transport in the capital?

  • TfL Mothballed toilets

    • Reference: 2023/4470
    • Question by: Elly Baker
    • Meeting date: 21 December 2023
    In September 2023 TfL published details on “Transport for London customer toilets: locations and opening times”. Are you able to provide me with a similar table that lists the a) Station; b) Management; c) Toilet; and d) Location, of any mothballed toilet facilities on the TfL transport network? Please provide the information in excel format.