- Reference: 2013/1502
- Question by: Len Duvall OBE
- Meeting date: 22 May 2013
I have been contacted by a constituent whose contactless payment debit card was accidentally charged because he kept it in his Freedom Pass wallet, unaware his bank card was contactless. Upon calling the bank he was alarmed to be informed they were aware of this happening 20-30 times a month. While TfL have advertised the danger of this, what procedures are in place between TfL and banks to ensure refunds are easy in these particular circumstances?