- Reference: 2018/2715
- Question by: Tony Devenish
- Meeting date: 19 October 2018
I recently became aware of two foreign visitors to our city, English is not their native language, their suitcases had been stolen. They called 101 to report this and were directed to an online reporting mechanism, which they found difficult to handle because of their proficiency in English. How can we address this 101 level of service?